Refund policy

Return and Refund Policy

Last Updated: August 15, 2026

Thank you for shopping with Virellort. We want you to have a positive shopping experience and provide a clear and transparent return and refund process.

1. 30-Day Returns and Exchanges

We offer free returns and exchanges within 30 days after delivery for eligible purchases.

To be eligible for a return or exchange:

The request must be submitted within 30 days after the order is delivered.
The product should be in its original condition.
The product should be unused, unless the return is related to a defective or incorrect item.
Original packaging, accessories, and included components should be returned when applicable.
You must provide your order number or other proof of purchase.

2. How to Request a Return or Exchange

Please contact our customer service team before returning any product.

Email: laruetarver7123@outlook.com

Please provide:

Order number
Customer name
Reason for the return or exchange
Photos or other relevant information if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a return to an address that has not been provided or approved by our customer service team.

3. Free Return Shipping

Eligible returns and exchanges within the 30-day return period are provided free of charge.

If you receive a defective, damaged, or incorrect product, please contact us so that we can assist you with an appropriate solution.

4. Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved:

The refund will be issued to the original payment method.
We will process the refund within 5–10 business days after approval.
Your bank or payment provider may require additional time for the refunded amount to appear in your account.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the issue. We will review the situation and may provide a replacement, exchange, or refund as appropriate.

6. Items That May Not Qualify for Return

A return may not be accepted when:

The product has been damaged through misuse or improper handling.
The product is missing substantial original components or accessories.
The return request is submitted after the 30-day return period, except where otherwise required by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

7. Contact Us

For questions about returns, exchanges, or refunds: